GTBuy Buying Guides
Choose the question you need help with, from checking a product to handling storage, costs, shipping and returns.
Warehouse, returns & customs
Warehouse storage
Find the storage start date and deadline for your goods, then check extension options before you can no longer pack or keep the item.
Returns & refunds
Use this guide when an item needs to go back to the seller or a purchase needs a refund. Check the deadline, evidence and charges before making a request.
Customs & taxes
Check the declaration and supporting documents for your destination, and know what to gather if customs asks for more information.
Returned parcels
Use this guide when a dispatched international parcel is being sent back. Confirm the tracking reason and return destination before arranging another shipment.
Product research & QC
Using the spreadsheet
Start with a category or price band, compare the product entry and open the option you want. Here is how to move through the spreadsheet.
Checking product links
Match the link to the exact item and option you want. Save the identifying details and resolve changes or warnings before placing the order.
Sizes & measurements
Compare the listing with shoes or clothing that already fit you. Use the same measurement method and check the dimensions missing from the size chart.
Checking QC photos
Confirm which photos belong to your item, check the details that affect your decision and ask for missing views before dispatch.
Costs & shipping
Fees & total cost
Build the full order budget by separating the item price from domestic postage, applicable services, international freight and destination charges.
Shipping costs & weight
See how packed weight and dimensions affect a shipping estimate, and compare quotes using the same parcel details.
Combining parcels
Compare combined and separate parcels using the goods, packaging and route limits you actually have. Check what repacking changes before requesting dispatch.